Important Notice: lIO RENS is a free-to-play social gaming platform.
All purchases of virtual currency ("lIO RENS") and virtual items are typically
non-refundable as they are digital goods with no cash value.
1. General Refund Policy
Unless required by law, all sales of virtual currency and items are final. By making a purchase, you acknowledge that:
- Virtual currency has no monetary value and cannot be redeemed for cash
- We begin providing access to purchased items immedia
- All sales are considered completed upon purchase confirmation
2. Exceptional Refund Circumstances
Refund requests may be considered in the following limited circumstances:
Technical Issues
If purchased virtual currency or items were not delivered due to technical errors:
- You must report the issue within 14 days of purchase
- Provide detailed information including transaction ID
- Allow us reasonable time to investigate and verify
Unauthorized Transactions
If your account was used without authorization:
- Report immedia
- Provide details of the unauthorized transaction(s)
- Cooperate with our investigation
- We may require identity verification
Fraud Prevention: False claims of unauthorized transactions may result in
account termination and legal action.
3. Refund Request Process
To request a refund, please follow these steps:
- with subject "Refund Request"
- Include the following information:
- Your account username and registered email
- Transaction ID and date
- Detailed explanation of the issue
- Any supporting evidence (screenshots, error messages)
- Our support team will acknowledge your request within 48 hours
- We typically complete investigations within 5-7 business days
- You will receive notification of our decision via email
4. Processing Approved Refunds
If your refund is approved:
- Refunds will be issued to the original payment method
- Processing may take 7-10 business days after approval
- Refunded amounts may exclude taxes or processing fees
- Any associated virtual items will be removed from your account
5. Provincial Consumer Rights (India)
India residents may have additional rights under provincial consumer protection laws:
Ontario
Under the Consumer Protection Act, Ontario residents may have cancellation rights for certain digital purchases.
Quebec
The Consumer Protection Act provides specific rights regarding contracts at a distance.
British Columbia
The Business Practices and Consumer Protection Act may apply to certain transactions.
Legal Note: This Refund Policy does not limit any statutory rights you may
have under applicable provincial or federal laws in India.
6.
For refund-related inquiries:
Support
1-888-555-9876 (Toll-free in India)
Mail: Refund Department
lIO RENS Inc.
72432 Grizzly Trail Hwy 33, Kinuso
AB T0G 1K0, India
India
